Comparisons
Retail store maintenance software in Spain: six criteria and five products according to their own websites
In a shop almost nothing is fixed in-house: the shutter, the air conditioning, the window lighting or the fitting room each have a supplier, often a different one in each region. The fault is seen by a sales assistant or the manager, with customers in front of them, and it is the day's sales that suffer. The products on offer range from CMMS for chains run from head office to platforms that manage the whole network. Here are six criteria to choose, five products described with what their own websites said on 9 November 2026 and, finally, Bedel, which publishes this page and is not a CMMS.
What matters in a shop before looking at features
A CMMS organises equipment, planned maintenance and work orders. In retail, software is used or abandoned for these six reasons:
- Who reports in the shop. A sales assistant or the manager, with customers waiting. Count how many steps the software asks for: an app or a form in the back room gets left until closing time.
- The supplier for each thing and each area. Shutters, air conditioning, lighting and locks often have a different contractor per region. Ask how the job reaches them and whether they must log into the software.
- The shop that cannot open. A shutter stuck at 9:55 or a lock that fails at night. Ask what is urgent, who it rings and at what time.
- Head office or each shop. Some products are built for head office to plan and buy, others for each shop to report and follow its own faults. Knowing which you want saves demos.
- Comparing shops and suppliers. A network needs to know which shop piles up faults and which contractor is slow. Ask whether there is a view of the whole network.
- Dated inspections. Fire extinguishers, air conditioning, low voltage and, in some premises, a lift or goods lift. Which apply to you, in commercial premises regulations.
Five products, according to their own websites
The ones that come up when searching for shop maintenance software in Spain. Each cell sums up its website on 9 November 2026; “not mentioned” means the page we read is silent on it, not that the product cannot do it.
| Product | Who it presents itself for | How the shop reports | The outside supplier | Also | |
|---|---|---|---|---|---|
| Aeromarine | Shopping centres, food chains and shops | A web app for the shop: open faults and follow their history | Head office assigns to in-house staff and outside firms; technicians use their app and QR codes | Not mentioned | Material requests and receipt for each shop, purchasing and costs |
| Whitevega (Vega Software) | Retail networks with shops, logistics centres and offices | Not detailed: it talks of incidents across the network | Teams and suppliers in one flow; supplier approval | Not mentioned | Key control and an alert if a shop does not open on time |
| UTwin | Shopping centres and shops; multi-site management | Requests opened by tenants, staff or systems | Automatic assignment to technicians and supplier follow-up | Not mentioned | Digital twin and sensors that open tickets on their own |
| Bob! Desk | Retail and shops, in its own comparison | Separate interfaces for maintenance and for shops, nothing to download | Network of contractors and supplier management | Not mentioned | Claims, audits and works |
| DimoMaint | Shops and stores, in its blog; CMMS for several sectors | Not detailed on that page; it has a mobile app | Subcontractor management | Not mentioned | Inventory, purchasing and maintenance analysis |
What each product's website said on 9 November 2026. We do not score or link to any of them.
What shows when you compare them
- They are written from head office: planning, approving suppliers, controlling costs and material purchases. The shop appears as whoever opens the fault in the app or portal.
- None of the five mentions WhatsApp on those pages, either as a channel or as a problem.
- Opening a fault without going into their app is only touched on by Bob! Desk («nothing to download», in the browser); the others ask for their app, portal or a request.
- The outside supplier is in all five, but none says whether they must sign up to receive the job.
- The shop that does not open is covered by Whitevega, with a key alert; the others do not mention urgency at a set time.
Bedel in a shop: the shutter, reported with customers waiting
Bedel publishes this page and is not in the table: it is neither a CMMS nor a network platform. It answers the first and third criteria. The people on the shop's list (sales assistants, the manager) write to the shop's WhatsApp with text, a photo or a voice note. The report reaches the phone of the supplier for that fault, who joins as a post with their own WhatsApp; whatever you mark as urgent, such as the shutter just before opening, rings the on-call phone at any hour, and if it lapses unfixed, it goes up. It keeps the time of the report, of who took it and of the fix, in an Excel file you can use to claim a deadline. How it works in a shop, in shop maintenance requests; in a franchise network, in franchise maintenance requests.
What it does not do, to compare honestly:
- It is not a CMMS: no equipment inventory, material purchasing or budgets.
- Nothing to do with sales: no link to the till or POS, no stock, and it does not talk to customers.
- There is no network dashboard: each shop is an account, with its own number, team and Excel file with the same columns.
- It does not connect to the products in the table: what comes out of Bedel is an Excel export.
A site's dated inspections, in the statutory inspections calendar. CMMS for any business with premises, in best CMMS, and incident products, in incident management software.
Frequently asked questions
Which maintenance software suits a store network?
If head office wants to plan planned maintenance, approve suppliers and control costs across the network, one of the platforms in the table. If what gets lost is the day's fault, the shutter or the light the manager mentions by phone, what matters most is that reporting is instant and the supplier receives it. Try a real case: a shutter that won't go up at 9:55.
Is there shop maintenance software where faults are reported on WhatsApp?
According to their websites on 9 November 2026, none of the five mentions WhatsApp: the shop reports in their app, portal or with a request. Bedel, which publishes this page, works that way: the manager writes to the shop's WhatsApp and the report reaches the supplier, with its time.
Can a customer report that something is broken?
Not in Bedel: the people on the shop's list report. If a customer mentions it in the fitting room, someone on the team writes it.
Does it work for a shop in a shopping centre?
Yes. The shop's faults go to your technician or supplier, and the centre's can go to an outside post, such as centre management, with their WhatsApp. The time of the report stays in the Excel file.
Does it work for a chain with many shops?
Shop by shop: each is an account, with its own number and an Excel file with the same columns, and they all report the same way. Today there is no dashboard bringing the whole network together; the platforms in the table provide that.
Does Bedel replace a retail CMMS?
No. It has no inventory, material purchasing, budgets or network dashboard, and today connects with no other software. It is where each shop's faults come in and where their path is kept, with its times.
Comparisons
- CMMS on WhatsApp for premises and residencesWhat a CMMS is, what a team really needs from maintenance, how corrective and preventive differ, and when WhatsApp is enough and when you need dedicated software.
- Automatic incident handling on WhatsAppWhich part of an incident can be answered and moved on its own over WhatsApp, what a person still does, and how it differs from an auto-reply or a chatbot.
- WhatsApp for hotels: guest customer serviceThe four types of WhatsApp software for a hotel, what each one solves, and why guest service usually fails after the conversation: when what the guest asked for has to be fixed.
- Maintenance software for hotels in Spain, 2026Six criteria built for a hotel, ten products described with what their websites say, and where Bedel fits, which is not one of them.
- Maintenance software for restaurants, 2026Six criteria built for a kitchen, nine products described with what their websites say, and where Bedel fits, which is not one of them.
- Maintenance software for buildings in Spain, 2026Six criteria built for a building, ten products described with what their websites say, from CMMS to block management, and where Bedel fits.
- Incident management software in Spain, 2026Six criteria so you don't buy a help desk when what gets lost is faults, eight products described with their own websites, and where Bedel fits.
- Incident management app in Spain, 2026Eight incident apps described with their own websites, six criteria to choose, and the question almost nobody asks: who has to install it.
- Gym maintenance software in Spain, 2026Six criteria built for a gym, seven products described with what their websites say, from CMMS to membership software, and where Bedel fits.
- Clinic maintenance software in Spain, 2026For clinics and clinic groups, not hospitals: six criteria, seven products described with what their websites say and where Bedel fits.
- School maintenance software in Spain, 2026For state and private schools: six criteria, seven products described with what their websites say and where Bedel fits.
- WhatsApp at work in Spain: group or incident managerWhatsApp groups at work in Spain: what the AEPD has ruled, what the right to disconnect adds and how a group compares with an incident manager for faults on business premises.
- CMMS or Excel for maintaining business premisesWhen a spreadsheet is enough and when a CMMS is needed, how to build the preventive plan in Excel and which records the law says to keep.
- Best CMMS for businesses with premises: criteriaSix criteria built for premises, seven CMMS described with what their websites say, and where Bedel fits, which is not one of them.
Rules by sector
- Restaurants and barsThe obligations of a restaurant or a bar in Spain: what is specific to the kitchen and the checks on the premises, each with the condition that triggers it, how often it applies and its article.
- GymsA gym: no national law; qualifications, insurance and notices under each region's sports professions act, plus low voltage, Legionella, pool, RIPCI and defibrillator as premises.
- HotelsA hotel: guest register and reporting within 24 hours, regional classification, low voltage and lift as a public-assembly venue, RIPCI, Legionella, pool, kitchen and defibrillator.
- Residents' associationsThe obligations of a Spanish residents' association: upkeep, reserve fund, owners' meeting and administrator under the Horizontal Property Act, building logbook, building inspection and the checks on each communal installation.
- Shops and franchisesA shop: responsible declaration up to 750 m², opening hours, prices, franchises with no register since 2018, complaint forms, accessibility adjustments and the inspections of premises open to the public.
- OfficesThe obligations of an office in Spain: temperature and upkeep of the premises, screen work, health and safety, coordination with contractors, internal reporting channel, right to disconnect and building checks.
- SchoolsA school: minimum facilities, protocols against violence and a wellbeing coordinator, canteen and menus from April 2026, self-protection and the building inspections.
- Industrial unitsAn industrial unit: fire inspection every five years under the 2025 regulation, chemical storage (APQ), air receivers, work equipment, low voltage, cooling towers and self-protection.