The WhatsApp of your office, your offices, your building, your floors, answered.

Tuesday, 9:20. There's a client meeting in room 3 at ten and the air con is blowing warm. One person mentions it in the floor's group chat, another emails maintenance@ and reception jots it on a sticky note. At quarter to ten nobody knows who has it. With Bedel, whoever notices writes one line to the office's WhatsApp. Within seconds the phone of whoever looks after heating and cooling rings, with buttons to take the job, and if the deadline runs out it goes up to the person above. The ticket stays in the Excel with its three times.

What it is and what it isn't. Bedel collects an office's faults over WhatsApp and follows each one until it's closed. It isn't a facilities management suite: it doesn't book rooms, doesn't open doors and doesn't link up with your portal. It's the way people report, and it notes down when.

Someone writes: "The air con in room 3 isn't cooling and there's a meeting at 10"

Bedel: Recognises it as heating and cooling, asks for the floor if it's missing and rings the phone of whoever covers it. The person who reported hears when it's taken and when it's fixed

Someone writes: A photo of a leak over the desks, no text

Bedel: The photo is already the fault ticket. If you've marked water as urgent, it rings straight away on the on-call phone, at night too

Someone writes: A voice note: "the coffee machine in the staff kitchen is leaking"

Bedel: It's turned into text and logged as a staff kitchen fault, without anyone typing

Someone writes: "The printer on the first floor keeps jamming"

Bedel: In your structure the printer can belong to IT: then it rings there, not in maintenance

Someone writes: "Until what time is the air con on in the afternoon?"

Bedel: It replies with whatever the office has written down. Nothing unwritten gets made up: it passes to a person

Everyone uses their own channel. What goes missing isn't the fault, which gets noticed sooner or later, but the time; without it there's no deadline anyone can hold a supplier or a colleague to.

• An email to a shared maintenance mailbox, or a form on the intranet that hardly anyone can find.
• A voice note in the floor's group chat, buried under other messages within five minutes.

What comes in looks much the same from one building to the next; what changes is who fixes it. Each category has a role in your structure and a deadline.

• Heating and cooling: a room at 16°C or at 29°C. The thing that comes up most often.
• Meeting rooms: the screen that won't connect, the door that won't open. You notice it with the client in the room.
• Printers and the network: that's IT, not maintenance, and whoever reports doesn't need to know the difference.
• Lifts and outside contractors: a firm with its own WhatsApp joins the structure like any other role, and the time of the report lets you hold it to the agreed response.

Each report goes to a named phone, never to a group, according to the category and the shifts you define.

• It's taken with one button. Before the deadline runs out there are two reminders; if it passes without being closed, it goes up to the person above, and urgent ones ring again every day until they're closed.
• Roles you choose get no alerts at night or at weekends: their reports arrive when their shift starts, and anything urgent goes to whoever you leave on call. Gas, smoke, fire or someone hurt always alert the team, with the instruction to call 112.
• The person who reported gets one message when it's taken and another when it's resolved. The Excel keeps the three times of each ticket, the account's email gets the summary each night there were tickets, and the dashboard shows median times to accept and to resolve over 7, 30 and 90 days.

No rule asks you to report faults over WhatsApp. There are duties about the workplace, though, and a timed report records the moment someone knew. This isn't legal advice: it's for your adviser. The articles below are Spanish and EU law; what applies to your premises depends on the country, and your adviser confirms it.

• In Spain, Royal Decree 486/1997 on workplaces: annex II (section 4) asks for regular maintenance of the facilities, putting right quickly anything that affects health, and annex III (section 3.a) sets between 17 and 27°C for sedentary office work. A meeting room at 29°C is more than a complaint there.
• In Spain, Law 31/1995 on the Prevention of Occupational Risks, art. 29.2.4: workers tell their superior, and whoever handles prevention, straight away about any risk they see. A timed report leaves a date; whether it counts as that notice is for your adviser to say.
• Data: the company decides and Bedel carries it out (EU GDPR, art. 28, and the processing contract). For each person, only the name, role and mobile of whoever receives alerts, plus what they write; no payslips, no clocking-in records. An AI is talking and it says so in the first message (EU AI Act, art. 50); the chat never asks for documents or cards (WhatsApp Business).

One session, with nothing to install on anyone's phone.

• Who handles what (maintenance, IT, the landlord if the building is shared), who is on call, and the categories in your own words: "air con", "rooms", "network", "kitchen".
• The office's number registered on WhatsApp Business, the list of who can report (loaded from an Excel) and a first test fault opened by reception.

• It doesn't book rooms or desks, doesn't control access and doesn't open doors.
• It doesn't link up with your helpdesk portal or the building management system; the time of each report stays in the Excel.
• The people on the office's list report. A visitor, or someone from another company who isn't on it, can't open reports.
• Each account is one office or one building: if you look after several, you look at each separately, with no screen that puts them together.
• It doesn't set itself up: it's configured in the half-hour session.

• Incident management on WhatsApp
• Restaurants
• Hotels
• Gyms
• Sports centres
• Coworkings
• Shops
• Franchises
• Blocks of flats
• Schools
• Academies and training centres
• Clinics
• Warehouses and plants