The WhatsApp of your block of flats, your building, your entrance hall, your property, answered.

Saturday, 21:15. The caretaker sees that the door at the top of the garage ramp won't close all the way and sends a photo to the building's WhatsApp. Bedel creates the ticket, passes it to the locksmith with buttons and notes the time. The locksmith accepts it at 21:40, and the managing agent, who was having dinner, hasn't had to ring anyone. On Monday, at the owners' meeting, "since when?" has an answer.

What it is and what it isn't. Bedel collects a building's fault reports over WhatsApp and follows them until they're closed. It isn't property management software: it doesn't handle service charges, receipts, minutes or votes, and it doesn't let every flat owner write in on their own. The people on the list report: the managing agent, the caretaker or concierge, and the committee.

The message: "The garage door won't close", with a photo of the ramp

What Bedel does: Creates the fault ticket with the photo and passes it to the door contractor, with buttons to accept. Whoever reported hears when it's accepted and when it's fixed

The message: "The lift has stopped between two floors and there's someone inside"

What Bedel does: It's an emergency: it rings immediately on the phone of whoever is on call, night or Sunday, and the sender is told to call 112 if the person feels unwell

The message: A voice note from the caretaker: "the ceiling over the ramp is dripping"

What Bedel does: It transcribes it, creates the plumbing ticket and asks which area if that's missing

The message: "The stair light in entrance 2 has gone"

What Bedel does: With whatever deadline you've given lighting. If the electrician doesn't take alerts at night, it reaches them when their day starts

The message: "Until what time can we use the pool?"

What Bedel does: It answers from what the building has written down. If there's nothing, the question goes to a person

The message: A report the contractor doesn't close in time

What Bedel does: A reminder before the deadline; if it passes, it goes up to whoever is above, the managing agent for example, and shows as overdue on the dashboard

In a block of flats a report starts on the staircase and passes through several phones before it reaches the contractor. Nobody is doing it wrong: what's missing is a note of when each thing began.

• The caretaker tells the managing agent, or posts it in the stairwell's group chat, which isn't the managing agent's.
• The agent's office gets reports by phone, email and personal WhatsApp, mixed in with the rest of the work.
• The contractor gets the job over a call, and nobody writes down when.

Nearly everything fits into five categories, each with its contractor and its urgency, named in your own words.

• The lift: it generates more calls than anything else and has a maintenance contractor on contract. Someone trapped inside is urgent at any hour.
• The entrance, the door entry system and the garage: a door that won't close at night can't wait for the next meeting.
• Leaks, downpipes and damp: they start in one flat and end up in three. With a photo and a time from the very first report.
• Stair lighting, the aerial and the communal electrics: the small stuff that piles up and comes back at every meeting.
• The pool, the garden and cleaning: services from an outside firm, which joins the structure with its own WhatsApp.

Bedel doesn't write to groups. The report goes to the right phone according to the building's structure and shifts (locksmith, lift engineer, electrician, plumber) and the managing agent stays behind them.

• At night and at weekends, whatever you mark as urgent goes to the on-call phone. The rest waits until the morning, with its reporting time kept.
• Each category has a deadline, with one reminder halfway and another when little time is left. Once it passes, it goes up once to whoever is above; urgent ones ring again every day until closed.
• The contractor accepts, resolves or reassigns with buttons from their own WhatsApp, with nothing to install, and closes the job with a photo.
• The Excel keeps three times per ticket, and the dashboard shows which contractor responds and how long they take.

In Spain, two articles of Law 49/1960 on Horizontal Property, the law that governs owners' associations, matter here. Art. 10.1.a makes the work needed to keep the building and its communal services and installations in good repair compulsory, with no prior agreement from the owners' meeting. Art. 20.1.c says the managing agent arranges urgent repairs and immediately informs the president or, where relevant, the owners. Outside Spain, what applies to your building depends on the country; your adviser confirms it.

• A timed ticket records when the problem became known and when it was fixed. Whether that's enough to count as informing the president is for your adviser to say.
• The law doesn't say how the record should be kept: it doesn't ask for a timed log or any format. Keeping one is the agent's office's decision.
• The owners' association is responsible for the data and Bedel processes it on its behalf, with a published contract and servers in the European Union (art. 28 of the EU GDPR). If the agent's office already acts as processor for the association, have whoever handles your compliance look at it. More on GDPR.

A half-hour call with the managing agent or the president, starting with a single building. Flat owners aren't loaded in: only the list of people who report.

• The contractors, the managing agent and who answers on a Saturday night.
• Categories and deadlines: "lift", "entrance", "leak".
• The building's number: the one the caretaker already uses or a new one.

• It doesn't manage the property: no service charges, receipts, minutes, votes or collections.
• It doesn't let every flat owner write in on their own: the people on the list report, and everyone else keeps calling as they do today.
• It doesn't connect to the agent's office software or to the lift contractor's system.
• It doesn't put several buildings in one view: each is a separate account, with its own number and its own Excel.
• It doesn't replace 112 when someone is in danger.

• Incident management on WhatsApp
• Restaurants
• Hotels
• Gyms
• Sports centres
• Offices
• Coworkings
• Shops
• Franchises
• Schools
• Academies and training centres
• Clinics
• Warehouses and plants