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The WhatsApp of your vet clinic, answered.
Each fault, to the right supplier's phone, with a deadline. No owner data.
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We'll show it working in your vet clinic.
or message us on WhatsApp · call us on +34 681 676 697
who do I hand tonight's on-call shift to?
🤖 I'm the centre's AI assistant (not a person). Type HUMANO if you'd rather talk to the team. 🔒 Your data is handled by the centre. Type PRIVACIDAD to see how. This week the night shift is covered by Nuria, 21:00 to 8:00. Swaps go on the sheet at reception. 🙂
the air con in the cat ward isn't cooling
Sorry 👍 Shall I send it to the air-con technician with a photo of the thermostat?
yes, it says 27 degrees
✅ Done. Air conditioning has it — logged as #412. I'll let you know as soon as they take it.
The nurse types “cat ward air con not cooling” to the hospital number and the air-con technician has it on their phone, with buttons and a cut-off time. Miss it, and management knows. Neither owner nor animal appears in the message.
An air con failing in the ward shouldn't cost 4 calls to management.
Staff leave consults to ask, and management chases the air-con technician by phone.
One fault can cost up to 4 calls to management.
Whoever reports does it once, with a photo if needed, and follows the fault from their WhatsApp.
Dashboard
Metrics management sees
- Time to accept
- Time to resolve
- Issues by type
- Overdue right now
- Meta Tech Provider
- Data hosted in the EU
- GDPR
- Support in Spain
Who wins
For whoever reports, for the suppliers and for the practice.
TodayThe nurse sees a kennel door won't close, tells reception, reception tells management, and the next day nobody knows whether anyone came.
- Writes to the practice's WhatsApp with text, a photo or a voice note; a photo alone opens the report.
- Gets an answer at once, even when management is in theatre.
- Is told when the supplier takes the fault and when it is fixed.
- The report carries the place and the fault, never the owner or the animal.
TodayManagement keeps the numbers of the air-con firm, the electrician, the X-ray service, the doors company and the gas supplier, and phones each one.
- Each fault rings on the phone of the supplier for its category: air con, electrical, clinical equipment, doors, gases.
- Each supplier joins as a post with their WhatsApp: accepts, asks for details or closes with a photo. Nothing to install.
- Reminders before the deadline; if it lapses, it goes up to management.
- One-off cleaning (a kennel, the waiting-room floor) goes to the cleaning post without going through management.
TodayNobody knows which supplier takes longest to come, or that the ward air con has already failed three times this year.
- How long each fault takes to be taken and to be fixed, as a median, over 7, 30 and 90 days.
- Which category breaks most often, and what is overdue right now.
- Every ticket, one row in Excel: reported, taken and resolved.
- Every night, the day's summary in your inbox, if there were tickets.
Six things that change at the practice from day one.
The practice's WhatsApp, no app.
Staff write to the practice number and each supplier gets it on theirs. Nobody installs anything.
The house rules, answered.
On-call, waste, kennel bedding: answered from what you have written down. Anything else, to a person.
At night, to whoever is on call.
A power cut in theatre at two in the morning rings the on-call phone. The grooming-room bulb waits for the morning.
Past the deadline, it goes up.
Reminders halfway and near the end. If it lapses unclosed, it goes up; urgent ones ring every day.
Every night, the summary by email.
The day's summary reaches the practice's inbox. Reports go to Excel with three times: reported, taken, fixed.
Which supplier is slow, and at what.
The dashboard shows how long each report takes to be taken and fixed. That is what you negotiate a contract with.
The same ticket engine already runs in two centres.
2 s
until the report is on the phone of whoever handles it · median, 67 of 88
59 min
until someone takes it · median, 69 of 88
Madrid · Since 1944Colegio Mayor Universitario de San Pablo 88 of 88
tickets closed, and the Excel row says how long each one took
ValenciaResidencia Universitaria Anunciata 
Tickets opened on WhatsApp by the residents of a student residence in Spain where Bedel works, from 1 September to 19 October 2026. It does not count the ones the centre's own team opens. The alert is measured from the moment the message arrives to the first alert to the person responsible; "taken", until someone accepts it. It is the same ticket engine that gets set up on your premises: these figures are that residence's.
No surprises. Always at hand.
Secure and compliant
What you will be asked about, already solved.
- Data in the EU, and deletion that actually deletesGDPR
- We flag what you believe is covered and isn'tFalse coverage
- Meta Tech ProviderWhatsApp Business Platform · authorised directly by Meta, with no resellers or intermediaries in between
Always at hand
Real people, in Spain.
or message us on WhatsApp · call us on +34 681 676 697
Shall we talk for 30 minutes?
We'll show you on a call, with your practice and your suppliers in it.
- You pick a time that suits you
- We show it to you with a case like yours, in 30 minutes
- If it fits, we leave it running on your WhatsApp
or message us on WhatsApp · call us on +34 681 676 697
Pick a slot and you're done.
For veterinary clinics and hospitals, and for groups that run many
Maintenance requests for veterinary clinics: each fault on the phone of the supplier who fixes it
Saturday, 7:40. The cat ward is at 27 degrees with three patients just out of surgery. Before: an unanswered call to management, the air-con firm's number on a note by the vaccine fridge, a voicemail. Now the nurse sends “the air con in the cat ward isn't cooling” with a photo of the thermostat to the hospital number. The technician's phone buzzes with two buttons and four hours to accept; if not, management hears. Once it's fixed, the ward reads it in the same chat.
What it's for. Getting every broken thing in the hospital to its supplier and closed. What it's not for: appointments, clinical records, vaccinations, pharmacy or billing stay in your veterinary software (Qvet, Provet or whichever), which Bedel does not connect to. No owners or patients appear in a report, and only registered staff write in.
What practice staff write, and what happens to each report
- The staff message: “The air con in the cat ward isn't cooling”, with a photo of the thermostat
- What Bedel does: Logs it as a fault report and puts it on the air-con technician's phone, with buttons and its category's deadline. The reporter gets an acknowledgement when it is accepted and another when it is fixed
- The staff message: “The power's gone in theatre and the UPS is beeping”
- What Bedel does: If you marked it as urgent, it rings the electrician and whoever is on call, at night too. You decide what is urgent at the start-up session
- The staff message: A voice note: “the door of kennel 4 in ward 2 won't latch”
- What Bedel does: Transcribes it and opens the report with the place and the fault, for the doors and locks supplier
- The staff message: A photo of the X-ray unit with an error on the screen
- What Bedel does: The photo is enough to open the report to the equipment's service; if the place is missing, it asks
- The staff message: “Who's on call tonight?”
- What Bedel does: Answers from what you have written in the house rules. Anything not written goes to a person
- The staff message: An owner's or an animal's name written in a report
- What Bedel does: It isn't needed to fix anything and Bedel does not promise to detect it: the rule not to write it is set in writing on day one
Many suppliers, one contact list and nobody chasing
A veterinary practice rarely has its own maintenance staff. It has a supplier for each thing and management who also consult or operate.
- The report travels from the nurse to reception and from reception to management, who call the technician when they come out.
- In the staff group chat, “cat ward air con not cooling” sinks under shift swaps and patient photos.
- In a group with many practices, each one has its own phone list and nobody sees which supplier is slowest.
What breaks in a veterinary practice, and who fixes it
Everything any premises has, plus equipment working day and night with animals inside.
- Ward: heating and air con, kennel doors, infusion pumps, water.
- Theatre and sterilisation: the UPS, the lights, the autoclave, the anaesthesia machine and medical gases, each with its own service.
- Diagnostics: the X-ray unit, the ultrasound scanner or the analyser, with the manufacturer's service.
- Reception, grooming and waiting room: the automatic door, the taps, the lighting.
Each report to the right supplier, with its deadline
The report doesn't go to a group: it rings on the phone of the supplier for its category, as you set it up for the practice.
- Each supplier joins as a post with their WhatsApp: accepts, asks for details, reassigns or closes with a photo. No account or app needed.
- Each category has its deadline: air con or gases, a few hours; a bulb, a day. Reminders while it runs; when it lapses it goes up once to management, and urgent ones ring again every day.
- At night and at weekends, whatever you mark as urgent rings whoever is on call.
- The Excel file shows, per supplier, how long each report took to be taken and fixed: the figure to renegotiate a contract with.
What the law says, and what it doesn't
This isn't legal advice: it is what we read in Spain's official gazette (BOE), for your adviser to check. None of these rules requires a fault report on WhatsApp.
- In Spain, the regulation on diagnostic X-rays (Royal Decree 1085/2009) covers veterinary use (art. 1). A veterinary installation is type 2 (art. 17): a certificate of conformity every two years (art. 18 f), radiation monitoring at least once a year (art. 18 d) and verification certificates kept after any repair of the equipment (art. 18 c). Those papers stay in your files; Bedel keeps the time of the report and of the fix.
- In Spain, on occupational health and safety, workers report any risk immediately (Law 31/1995, art. 29.2.4), work equipment is maintained according to the manufacturer's instructions (RD 1215/1997, art. 3.5) and workplaces are maintained periodically (RD 486/1997, annex II, section 4).
- A practice's dated inspections (X-ray, air conditioning, fire protection, legionella) can be loaded from your spreadsheet, and Bedel reminds whoever runs them every month, on WhatsApp. Which ones a site has, in the statutory inspections calendar.
Getting started: half an hour with management
Nothing is installed. In one session the practice's WhatsApp is set up with the following.
- Who handles what: each supplier with their phone (air con, electrical, clinical equipment, doors, gases) and who is on call.
- The categories, their deadlines and which are urgent, in your own words: “ward”, “theatre”.
- The written rule for the whole team: the report carries the place and the fault, never the owner or the animal.
- If you are a group, it is repeated practice by practice: each practice is an account, with its own number and Excel.
What Bedel doesn't do in a veterinary practice
- It is not practice management software: no appointments, records, vaccinations, stock or invoicing, and no connection to the one you use.
- It holds no owner or animal data, and does not promise to detect or filter one written by mistake.
- Owners don't write to Bedel: the people on the list report, that is, the staff.
- It is not the channel for an animal or human emergency: that follows the practice's protocol.
- It does not keep the X-ray unit's certificates or the records the rules require for each piece of equipment.
- There is no view bringing a group's practices together: each practice is an account and is seen separately.
Frequently asked questions
Does it work for a group with many veterinary clinics?
Yes, practice by practice: each clinic or hospital is an account, with its own WhatsApp number, suppliers and Excel file with the same columns. Today there is no view bringing all of a group's practices together; what it gives is the same routing and the same data in each one.
Do suppliers have to install anything?
No. Each supplier gets the report on their WhatsApp with buttons to accept it, ask for details, reassign it or close it with a photo. No account and no app.
Does any owner or animal data go through Bedel?
It doesn't have to: the report carries the place and the fault, and staff are the ones reporting. If someone wrote one by mistake, Bedel does not promise to detect it; that is why the rule is set in writing on day one.
What happens with a fault at night in a hospital with emergencies?
Whatever you marked as urgent (theatre lights, gases, ward air con) rings whoever is on call and the right supplier, at night too. What can wait goes to the morning shift.
Does it connect to the practice management software?
No. Qvet, Provet or whatever you use carries on, and Bedel can't see its data; what comes out of Bedel is a sheet with every fault and its times.
Does it handle maintenance of the X-ray or anaesthesia equipment?
It is not a CMMS and keeps no certificates: the inspections and certificates of that equipment stay with its service company and in your files. What it handles is the fault, from when staff see it until the supplier closes it, and it can remind you every month of the dated inspections you keep in a spreadsheet. More in CMMS on WhatsApp.
Where is the data?
Servers and database sit in the European Union. The AI comes from a US company under standard contractual clauses and does not learn from your messages. Details in the data processing agreement and on GDPR.