Comparisons
Incident management app: six criteria and eight apps according to their own websites
An incident management app promises that every fault is logged, assigned and closed. It works when two groups use it at once: whoever sees the problem and whoever fixes it. The second installs it because it is their job; the first (the housekeeper, the cook, the office worker, the resident) often does not. Here are six criteria to choose with that in mind, eight apps described with what their own websites said on 8 November 2026 and, finally, Bedel, which publishes this page and does the opposite: whoever reports installs nothing, they write on WhatsApp.
Six criteria to choose an incident app
They all log the report, assign it and keep its history. What sets them apart is at the edges: who reports, with what, and what happens when nobody answers.
- Who reports and what they must install. If whoever sees the fault has to download an app, sign up and remember a password, some reports will stay in the corridor. Count how many people report and how many will really do it from a new app.
- Who it is built for. There are apps for councils (residents report), for service companies (their clients report), for offices (employees report) and for field technicians. An app built for another kind of report will make you adapt your work to it.
- How it reaches whoever fixes it. A notification in their app, an email or a message to their phone. Ask whether the outside technician also needs an account.
- What happens if nobody picks it up. A fault with no owner at eleven at night is the case that matters. Ask who it goes up to, and when; more in escalation matrix.
- What the reporter knows. If they can see where their report stands, they stop phoning to ask. If not, back to the phone.
- What is on record. When it was reported, when someone took it and when it was fixed, with a photo, exportable to a spreadsheet when management or an inspection asks.
Eight apps, described with their own websites
The ones that come up for “app gestión de incidencias” and “app de incidencias” on google.es. Each cell sums up its website on 8 November 2026; “not mentioned” means the page we read is silent on it, not that the app cannot do it.
| App | Who it presents itself for | Who reports, and with what | How it reaches whoever resolves it | Also | |
|---|---|---|---|---|---|
| Tu App Incidencias | Councils, residents' associations and communities | The resident, from its Android, iOS or web app, with GPS | Push notifications and a weekly summary | Not mentioned | Incident map, votes, 9 languages and Excel export |
| LiVe Avisos | Service companies (cleaning, maintenance) | The client, from the app with their username and password | In real time to workers and managers, by type | Not mentioned | Workers' app with map and client signature; intranet with recurring tasks |
| Monitoring On Cloud | Companies, mainly security | Users, from its app | Real-time communication between teams | Not mentioned | CRM or ERP integration, reports |
| MovilGmao WebApp | Maintenance companies, for their end client | The end client, with a form in the downloadable app | Through MovilGmao's workflow | Not mentioned | Connectors with SAP, IBM Maximo and other ERPs |
| i-Gest | Service companies with staff at client sites | The employee, from the app, with text and an optional photo | An email to the company and the service supervisor | Not mentioned | ERP with work orders, time tracking and payroll |
| Uuupsapp | Companies managing quality and corrective actions | From its iOS and Android app | Automatic notifications | Not mentioned | Corrective actions, PDF reports and statistics |
| Hybo | Offices; it started as desk and room booking | Employees, from its app or web portal, also by QR code | An email to the owners of each category | Not mentioned | Desk, room, canteen and parking bookings |
| Itcons | Maintenance companies, technical services and construction | From its platform or mobile app | Owner and follow-up for each incident | Not named; it presents calls, emails and “informal messages” as the problem | Job sheets, delivery notes, time tracking and absences |
What each app's website said on 8 November 2026. We do not score or link to any of them.
What all eight have in common
- All eight ask whoever reports to use their app, portal or form, several with a login. LiVe Avisos says it plainly: the client reports “through their assigned username and password”.
- None takes in a report someone writes on WhatsApp. Itcons comes closest, and presents it as the problem: reports arriving by calls, emails or “informal messages”.
- Each is built for a different kind of report: residents to the council (Tu App Incidencias), clients to their service company (LiVe Avisos, MovilGmao), employees to their company (i-Gest, Hybo), technicians to their office (Itcons).
- Nearly all are part of something bigger: an ERP (i-Gest, MovilGmao), a quality system (Uuupsapp), a booking product (Hybo) or a job-sheet and time-tracking one (Itcons).
- The report reaches whoever resolves it through their app or by email: Tu App Incidencias and LiVe Avisos talk of phone notifications; i-Gest and Hybo, of an email.
Bedel: incidents without an app, on the business's WhatsApp
Bedel publishes this page and is not in the table, because it is not an app: it is the business's WhatsApp turned into an incident queue. The people on the site's list (the team, reception, the block's caretaker) write the fault the way they write any message, with text, a photo or a voice note. Bedel puts the report on the WhatsApp of whoever fixes it, in-house technician or outside supplier, and keeps when it was reported, when someone took it and when it was fixed. If nobody picks it up, it goes up to the manager. Whoever reported it gets the reply in the same chat and knows when it is solved. Everything exports to Excel, and dated inspections are reminded every month, on WhatsApp, to whoever runs them. How it works, in incident management on WhatsApp; which part of each report runs on its own, in automatic incident handling on WhatsApp.
What it does not do, to compare honestly:
- It is not a downloadable app: no incident map and no on-screen client signature.
- It is not for the public to report: the people on the site's list report, not customers or individual residents.
- It is not a CMMS or an ERP. It does not keep an asset inventory, orders with materials, invoices or payroll.
- It does not connect to the apps in the table: what comes out of Bedel is an Excel export.
By sector: restaurants, hotels, offices and residents' associations. Desktop incident products, in incident management software, and if today you use a group chat, in WhatsApp group or incident manager.
Frequently asked questions
What is an incident management app?
A phone app where you report what breaks or fails, assign it to whoever resolves it and follow it until it is closed, with its history. Two groups use it: whoever reports and whoever fixes. Before choosing, it is worth knowing whether the reporters will install it.
Is there an app for staff to report faults on WhatsApp?
Among the eight apps in the table, according to their websites on 8 November 2026, none takes in a report someone writes on WhatsApp: they all ask for their own app, portal or form. Bedel, which publishes this page, works that way: the employee writes to the business's WhatsApp and the report reaches whoever fixes it, with its time. It is not a downloadable app.
Which incident app suits a business with premises?
If the reporters are a fixed team already using a company app, any one that fits your kind of report. If there are many people, on shifts or rotating, who will not install anything new, what matters most is that reporting is as easy as sending a message. Try it with a real fault late in the day and see who hears about it.
Can an outside technician or supplier use it without installing the app?
It depends on the app; several ask for a username and password. In Bedel, the supplier gets the report on their WhatsApp, takes it and closes it from there, with no account or installation.
What happens to a fault nobody picks up?
It is the first thing to ask any app. In Bedel, if nobody takes the report it goes up to the manager; urgent ones, such as someone stuck in a lift, always ring on the on-call phone.
Does Bedel replace an incident app or a CMMS?
It replaces the reporting part: how it comes in, who it reaches and what is on record. It has no inventory, map, client signature or invoicing, and today connects with no other app. If you need those, a CMMS or one of the apps in the table, with Bedel as the way reports come in.
Comparisons
- CMMS on WhatsApp for premises and residencesWhat a CMMS is, what a team really needs from maintenance, how corrective and preventive differ, and when WhatsApp is enough and when you need dedicated software.
- Automatic incident handling on WhatsAppWhich part of an incident can be answered and moved on its own over WhatsApp, what a person still does, and how it differs from an auto-reply or a chatbot.
- WhatsApp for hotels: guest customer serviceThe four types of WhatsApp software for a hotel, what each one solves, and why guest service usually fails after the conversation: when what the guest asked for has to be fixed.
- Maintenance software for hotels in Spain, 2026Six criteria built for a hotel, ten products described with what their websites say, and where Bedel fits, which is not one of them.
- Maintenance software for restaurants, 2026Six criteria built for a kitchen, nine products described with what their websites say, and where Bedel fits, which is not one of them.
- Maintenance software for buildings in Spain, 2026Six criteria built for a building, ten products described with what their websites say, from CMMS to block management, and where Bedel fits.
- Incident management software in Spain, 2026Six criteria so you don't buy a help desk when what gets lost is faults, eight products described with their own websites, and where Bedel fits.
- WhatsApp at work in Spain: group or incident managerWhatsApp groups at work in Spain: what the AEPD has ruled, what the right to disconnect adds and how a group compares with an incident manager for faults on business premises.
- CMMS or Excel for maintaining business premisesWhen a spreadsheet is enough and when a CMMS is needed, how to build the preventive plan in Excel and which records the law says to keep.
- Best CMMS for businesses with premises: criteriaSix criteria built for premises, seven CMMS described with what their websites say, and where Bedel fits, which is not one of them.
Rules by sector
- Restaurants and barsThe obligations of a restaurant or a bar in Spain: what is specific to the kitchen and the checks on the premises, each with the condition that triggers it, how often it applies and its article.
- GymsA gym: no national law; qualifications, insurance and notices under each region's sports professions act, plus low voltage, Legionella, pool, RIPCI and defibrillator as premises.
- HotelsA hotel: guest register and reporting within 24 hours, regional classification, low voltage and lift as a public-assembly venue, RIPCI, Legionella, pool, kitchen and defibrillator.
- Residents' associationsThe obligations of a Spanish residents' association: upkeep, reserve fund, owners' meeting and administrator under the Horizontal Property Act, building logbook, building inspection and the checks on each communal installation.
- Shops and franchisesA shop: responsible declaration up to 750 m², opening hours, prices, franchises with no register since 2018, complaint forms, accessibility adjustments and the inspections of premises open to the public.
- OfficesThe obligations of an office in Spain: temperature and upkeep of the premises, screen work, health and safety, coordination with contractors, internal reporting channel, right to disconnect and building checks.
- SchoolsA school: minimum facilities, protocols against violence and a wellbeing coordinator, canteen and menus from April 2026, self-protection and the building inspections.
- Industrial unitsAn industrial unit: fire inspection every five years under the 2025 regulation, chemical storage (APQ), air receivers, work equipment, low voltage, cooling towers and self-protection.