Comparisons
Maintenance software for hotels in Spain: six criteria and eight products according to their own websites
The “best of” lists that come up in a search are translated from English or written by a vendor that puts itself first. A hotel has a specific problem: the fault is found by whoever cleans the room, sometimes a guest mentions it at reception, and an in-house or outside technician fixes it, all while the legionella, fire and pool inspections keep falling due. Here are the criteria that matter in a hotel first, then eight products you will come across, described only with what their websites said on 3 November 2026, and finally Bedel, which publishes this page and is not a CMMS.
Six questions before looking at any product
A CMMS organises maintenance: rooms and equipment, work orders and planned maintenance. In a hotel, what decides whether the software gets used or stays in the maintenance office is these six questions:
- Who reports, and how. The room attendant who finds a broken shower has ten rooms still to do. Check whether they can report it in seconds without learning an app, or whether every report depends on them having a login and remembering to use it.
- What happens with what the guest says. Almost every product has the guest tell reception and reception log it. Ask how that reaches the technician and how reception finds out it is fixed.
- A Spanish hotel's statutory inspections. Legionella in showers and tanks, fire protection, low voltage, lifts and, if there is one, the pool. A product saying “compliance” is not the same as bringing those inspections with their dates: ask to see them. Which ones apply to you, in hotel regulations.
- The PMS. Some connect to it to see which room is occupied or to block it; others say plainly they do not. If nobody is going to maintain that connection, it should not be the deciding factor.
- The size of the team. A hotel with a head of maintenance and three technicians will use a full CMMS. A mid-sized one with one technician, or with maintenance contracted out, mostly needs the report to arrive and not get lost.
- The language. A Spanish website does not mean the app and the support are in Spanish: ask in writing.
Eight products, according to their own websites
Eight products that come up in a search or are used in hotels in Spain. What each one says comes from its own website, read on 3 November 2026; “not stated” means the page we read does not mention it, not that the product cannot do it. Ask before you sign.
| Product | Who reports, and how | Statutory inspections | Beyond maintenance | PMS | In Spanish | |
|---|---|---|---|---|---|---|
| GMAO.es | Housekeeping and reception, through the QR code of the room or equipment, with a photo and no account | Not on its hotels page; its menu has a comparison “against Excel and WhatsApp” | Planned maintenance of air conditioning, hot water, pool, kitchen and laundry | No: maintenance only | It does not connect, and says so | Yes |
| Eisi Hotel | Real-time incident log, with the option to flag that a guest reported it | Not stated on its website | Yes: a diagnosis of compliance with the hotel's technical and legal maintenance | Yes: housekeeping, guest feedback, audits, health and safety | Not stated on its maintenance page | Yes |
| GIMHotel | Real-time incidents from a mobile app | Not stated on its website | Yes: technical and legal safety rules, water hygiene and pools | Yes: cleaning and kitchen | Not stated on its website | Yes |
| hotelkit | Anyone on the team, from the app, with a photo | Not stated on its website | It talks about automated planned maintenance without detailing inspections | Yes: housekeeping and communication between departments | Yes, for housekeeping | Yes, the website |
| Infraspeak | Managers, field teams and even customers, from its platform | Not stated on its website | It talks about compliance without detailing inspections | It brings housekeeping, reception and maintenance together | Yes | Yes, the website |
| Fracttal | Its hotels page does not describe it | Yes, to send notifications, tasks and work orders to WhatsApp, with its integrations module | It organises and documents regulatory tasks | Sensor monitoring and predictive maintenance | Yes | Yes, the website |
| MaintainX | All employees, in the same system | Only to talk to its sales team | It mentions annual fire inspections and lifts | Not stated on its website | Not stated on its website | Yes, the website, with parts in English |
| Flexkeeping | Staff, from the app, with labels, a voice assistant and automatic translation | Not stated on its website | It talks about recurring tasks and checklists without detailing inspections | Yes: housekeeping | Yes | No: English website; onboarding and support, yes |
According to each vendor's website, as read on 3 November 2026. No scores and no links to any of them.
What you see when you put them side by side
- None says on its website that whoever sees the fault can report it by writing on WhatsApp. Fracttal uses WhatsApp to send notifications out; MaintainX, for sales; GMAO.es presents it as what it replaces.
- Only GMAO.es says you can report without an account, with a QR code in every room. In the others, whoever has the app reports.
- Two name the Spanish legal side clearly, both Spanish: Eisi Hotel (“technical and legal maintenance”) and GIMHotel (“water hygiene and pools”). None of the eight pages we read names legionella.
- Guests do not report on their own in almost any of them: GMAO.es allows it through the QR code but says the usual route is for the guest to tell reception, Eisi flags it when logging the incident, and Flexkeeping says guests cannot talk directly to the team through its app.
Where Bedel fits, which is not a CMMS
Bedel, which wrote this comparison, stays out of the table because it is not a CMMS. It answers the first question on the list: the room attendant who finds a broken shower in 214, or reception when the guest in 305 says the air con is not cooling, write it to the hotel's WhatsApp with a photo or a voice note. The technician gets it on their phone with the room number, and reception sees when it was picked up and when it was fixed. If nobody picks it up within a while, it goes up to the manager you have chosen. And the dated inspections (legionella, extinguishers, lifts) come back every month to the WhatsApp of whoever runs them. What it looks like in a hotel, in hotel maintenance requests.
In a large hotel it sits in front of the CMMS, as the place reports come in; in a mid-sized one without a CMMS, it is often all that is needed. Its limits, so nobody is surprised:
- It does not keep an asset inventory of rooms, boilers or pumps: it is not a CMMS.
- It does not work out materials, hours or costs for each repair.
- The reports from the maintenance company and the inspection body stay in your own files.
- It does not answer guests and is not a PMS: it does not see occupancy or block rooms.
- None of the eight in the table receives data from Bedel today; what comes out is an Excel export.
If you keep it in a spreadsheet for now, there is a hotel maintenance request form and a hotel planned maintenance plan with the statutory inspections and their rules, both in Excel. Which WhatsApp software looks after the guest and which takes the fault to whoever fixes it, in WhatsApp for hotels. And CMMS for any business with premises, in best CMMS.
Frequently asked questions
Which maintenance software suits a small or mid-sized hotel?
The one that solves how faults reach maintenance from housekeeping and reception, not the one with the most modules. With a head of maintenance and an in-house team, a CMMS with planned maintenance and statutory inspections earns its keep. With one technician, or contracted-out maintenance, what matters most is that reports arrive without learning an app and that nobody loses them. Try the real case before choosing: a room attendant reports a broken shower and reception knows when it is fixed.
Is there hotel maintenance software where staff can report on WhatsApp?
Among the eight websites we read on 3 November 2026, none says that whoever sees the fault can open a report by writing on WhatsApp. Fracttal sends notifications, tasks and work orders to WhatsApp with its integrations module, and GMAO.es compares itself “against Excel and WhatsApp”. Bedel, which publishes this page, does that: it collects the fault through the hotel's WhatsApp, but it is not a CMMS.
Which statutory inspections should a hotel's maintenance software cover?
No rule requires using software, but a hotel in Spain has dated inspections: legionella in showers, tanks and hot water (Royal Decree 487/2022), fire protection (RIPCI), low voltage, lifts, heating and cooling and, if there is one, a public pool. A licensed maintenance company or an inspection body carries them out, and the hotel keeps the record. Good software holds them in its calendar and warns before they fall due. Which ones apply to you, in [hotel regulations](/normativa/hoteles).
Does maintenance software have to connect to the PMS?
Not necessarily. The connection is for knowing whether a room is occupied or for blocking it while it is being fixed. Infraspeak, Fracttal and Flexkeeping say on their websites that they connect to the PMS, and hotelkit says so of its housekeeping product. GMAO.es says plainly that it does not. Neither does Bedel: it does not see occupancy or block rooms.
Can guests report a fault directly?
In almost none of the products we read is that the norm. GMAO.es allows it through the room's QR code but says the usual route is for guests to tell reception and reception logs it, “to filter out the noise”; Eisi Hotel lets you flag that a guest reported the incident; and Flexkeeping says guests cannot talk directly to the team through its app. In Bedel, the people on the hotel's list report: whatever a guest says, reception writes to the hotel's number.
Does Bedel replace a CMMS in a hotel?
No. In a hotel with a CMMS, Bedel is where housekeeping and reception report on WhatsApp; each room's record, the materials and the inspection reports stay in the CMMS, and today there is no connection between the two or with the PMS. In a mid-sized hotel that runs on a spreadsheet, Bedel is usually enough: the fault reaches the technician with the room number, reception knows when it is ready, and dated inspections are reminded every month.
Comparisons
- CMMS on WhatsApp for premises and residencesWhat a CMMS is, what a team really needs from maintenance, how corrective and preventive differ, and when WhatsApp is enough and when you need dedicated software.
- Automatic incident handling on WhatsAppWhich part of an incident can be answered and moved on its own over WhatsApp, what a person still does, and how it differs from an auto-reply or a chatbot.
- WhatsApp for hotels: guest customer serviceThe four types of WhatsApp software for a hotel, what each one solves, and why guest service usually fails after the conversation: when what the guest asked for has to be fixed.
- WhatsApp at work in Spain: group or incident managerWhatsApp groups at work in Spain: what the AEPD has ruled, what the right to disconnect adds and how a group compares with an incident manager for faults on business premises.
- CMMS or Excel for maintaining business premisesWhen a spreadsheet is enough and when a CMMS is needed, how to build the preventive plan in Excel and which records the law says to keep.
- Best CMMS for businesses with premises: criteriaSix criteria built for premises, seven CMMS described with what their websites say, and where Bedel fits, which is not one of them.
Rules by sector
- Restaurants and barsThe obligations of a restaurant or a bar in Spain: what is specific to the kitchen and the checks on the premises, each with the condition that triggers it, how often it applies and its article.
- GymsA gym: no national law; qualifications, insurance and notices under each region's sports professions act, plus low voltage, Legionella, pool, RIPCI and defibrillator as premises.
- HotelsA hotel: guest register and reporting within 24 hours, regional classification, low voltage and lift as a public-assembly venue, RIPCI, Legionella, pool, kitchen and defibrillator.
- Residents' associationsThe obligations of a Spanish residents' association: upkeep, reserve fund, owners' meeting and administrator under the Horizontal Property Act, building logbook, building inspection and the checks on each communal installation.
- Shops and franchisesA shop: responsible declaration up to 750 m², opening hours, prices, franchises with no register since 2018, complaint forms, accessibility adjustments and the inspections of premises open to the public.
- OfficesThe obligations of an office in Spain: temperature and upkeep of the premises, screen work, health and safety, coordination with contractors, internal reporting channel, right to disconnect and building checks.
- SchoolsA school: minimum facilities, protocols against violence and a wellbeing coordinator, canteen and menus from April 2026, self-protection and the building inspections.
- Industrial unitsAn industrial unit: fire inspection every five years under the 2025 regulation, chemical storage (APQ), air receivers, work equipment, low voltage, cooling towers and self-protection.