The WhatsApp of your building, answered.
Bedel answers the number of your student accommodation (PBSA), hall of residence or coliving space at any hour, in the language the person writes in. What it should not decide, it does not make up: it opens a ticket and puts it on the phone of whoever should handle it.
what time does the dining hall open tomorrow?
🤖 I'm the centre's AI assistant (not a person). Type HUMANO if you'd rather talk to the team. 🔒 Your data is handled by the centre. Type PRIVACIDAD to see how. Breakfast is 7:30 to 9:30 (8:00 to 10:30 on Saturdays). Morning! 🙂
hi! the blind in my room is broken and won't come down
Sorry about that 👍 Which room is it?
214
✅ Done. The team has it — it's logged as #412. I'll let you know as soon as there's news.
It answers the repetitive part. The rest lands on someone's phone.
The hours your team hasn't spent answering. Counted for real, with the honest range, not rounded up.
Y 17 more screens that don't fit here
- Control room
- Team alerts
- Front desk · parcels
- Spaces and bookings
- Admissions and places
- Information requests in Excel
- The centre's house rules and FAQ
- Parents and families
- Shifts and on-call
- Absences and delegations
- Announcements to the whole centre
- Centre metrics
- Per-resident metrics
- Team performance
- Users and permissions
- The centre's own WhatsApp
- Test sandbox
Real screenshots of the dashboard, with an invented centre and invented data. This is a sample: the rest you see in a demo.
It answers from your handbook, not from memory.
Your house rules and your FAQs take priority. Money, an exception or anything health-related it does not decide: it hands over to you.
Every alert goes to the right phone.
To one phone, not to the whole group. If nobody picks it up, it escalates to their manager and to the management team.
It answers in the language the person writes in.
The Italian first-year and his mother each get their own language. You read all of it in yours.
What it covers
Dining hall and daily life
- Allergens cross-checked against the record
- Absences in bulk, counted properly
- Plain food when someone is ill
Maintenance and incidents
- It classifies and assigns them on its own
- The technician works from their WhatsApp
- Nobody closes one with «not applicable»
- Nights and weekends, a different rule
People, families and privacy
- A parent is told nothing
- Parcels, only their own
- It knows when to stop and call emergency services
Residence life and admissions
- Events with attendance confirmation
- Admissions that don't collapse in September
- The sign-out book, without the book
And we say what we don't cover: we are not your management system, we don't bill fees and we don't do your accounting.
See it from the insideThe confidential reporting channel you are required to have
Its own link, anonymous if the resident wants. The body is encrypted with the key held outside the database, and every access is logged with user, IP and time.
Data in the EU, and deletion that actually deletes
Hosted and executed in Dublin. The right to erasure runs immediately, not at the legal deadline — and before every release a verifier creates a person, forgets them and then hunts for what is left of them.
We flag what you believe is covered and isn't
A director's fear isn't that the system fails: it's believing it is properly set up when it isn't. The dashboard surfaces the shift that looks covered but has no valid phone number behind it.